Recently, the Yangpu Government Service Center (YGSC) was touched by a special English thank-you letter, a heartfelt testament to the universal language of kindness and service.

A foreign friend recently visited to handle a business license change. Confused by the unfamiliar policies and hindered by language barriers, he was understandably anxious. Hua Jiayun, a staff member specializing in intelligent assistance, stepped forward. With her fluent English, she patiently eased his concerns, carefully sorted through the necessary documents, and provided efficient support throughout the entire process.

This thank-you letter is unique because the foreign friend kindly offered a bilingual version. The sincere handwritten notes and the joyful doodled smile convey deep appreciation for YGSC's global outreach. "Each 'thank you' in the letter shows us that 'service for the people' is borderless. A warm smile, a helpful guidance - they're the international language of kindness," said Hua Jiayun, her voice filled with emotion.